Privacy Policy
Effective Date: 22 September 2026
1Introduction
BANGLA FASHIONS is a traditional clothing brand based in Sylhet, trading since 1 September 2007 and selling across Bangladesh, retail and wholesale. To take an order and get a parcel to your door, we need a small amount of information about you. This policy explains exactly what we collect, why we collect it, who else sees it, and what you can ask us to do with it. It covers this website, our customer accounts and the messages we send about your orders.
2Information We Collect
We collect the following, and nothing beyond what an order actually needs:
2.1. Contact & Delivery Details
Your name, mobile number, delivery address and email address, given when you register or check out. The courier needs the name, number and address to deliver the parcel.
2.2. Order History
What you ordered, in which size and colour, the amount, the payment method, delivery status and any return or exchange raised against the order.
2.3. Payment Information
Online payments are processed by SSLCommerz. Your card number, bKash or Nagad PIN and one-time codes are entered on their secure page, not ours. We receive only the transaction reference, amount and status. BANGLA FASHIONS never stores full card or wallet credentials.
2.4. Photos You Send Us
Images you upload with a product review, or send with a return or exchange request so we can see the fault. Product and review images uploaded to this site are stored on our own server.
2.5. Cookies & Website Usage
Cookies keep you logged in and keep your cart from emptying between visits. If analytics is switched on, tools such as Google Analytics, Google Tag Manager or Meta Pixel record pages viewed and products clicked, so we know which sizes and categories to stock. This is aggregate browsing data, not your name.
3How We Use Your Information
We use your personal information for the following purposes:
3.1. Order Fulfilment: To confirm your order, pack it, book it with the courier and deliver it to your address.
3.2. Order Updates: To send confirmation, dispatch and delivery messages by email or SMS, and to call you if the address or size needs checking.
3.3. Support, Returns & Exchanges: To answer questions about fit or fabric and to process a size exchange, return or refund.
3.4. Offers & Improvement: To send campaign or new-arrival messages if you have opted in, and to work out which products and sizes to restock.
3.5. Legal Compliance: To keep sales records and meet our obligations under the applicable laws of Bangladesh.
4Sharing Your Information
We do not sell your data. We share it only with the partners that make an order work:
4.1. Courier Partners: Steadfast and other delivery partners receive your name, mobile number, address and, for cash-on-delivery parcels, the amount to collect.
4.2. Payment Gateway: SSLCommerz processes online payments and handles the card and mobile wallet details directly.
4.3. Technical Service Providers: Our email provider sends order and account emails, and analytics providers report anonymous site usage. Product and review images are kept on our own server, so no outside image host receives them.
4.4. Legal & Business Transfers: Where the law requires disclosure, or if the business is sold or merged, your data passes to the new owner under the same protections.
5Data Security & Retention
Traffic to this site runs over SSL, account passwords are stored hashed rather than in plain text, and admin access to customer records is limited to staff who need it.
Order records stay in our system while your account is active, and afterwards for as long as we need them for accounts, warranty and legal purposes. Marketing contact details are removed once you unsubscribe. Photos sent with a return are deleted once the case is closed.
6Your Rights & Choices
6.1. See & Correct: Log in to view your orders and update your name, phone number or delivery address at any time.
6.2. Deletion: Ask us to close your account and delete your details. We keep only the sales records we are required to retain.
6.3. Marketing Opt-Out: Use the unsubscribe link in our emails or tell our support team to stop promotional SMS. Messages about an order you have placed will still be sent.
6.4. Cookie Control: Block or clear cookies in your browser settings. Some features, such as staying logged in and keeping your cart, will stop working.
7Children's Privacy
We sell kids' clothing, but accounts and orders are for adults. We do not knowingly collect personal information from anyone under 13. If a child has given us their details, write to us and we will remove them.
8Changes to This Policy
If we add a payment method, change courier partners or start using a new tool, we will update this page and change the effective date at the top.
9Contact Us
For any question about your data, or to ask us to correct or delete it, use our Contact page or reach us at:
BANGLA FASHIONS
Email: banglafashion2007@gmail.com
Phone: +880 1911-700793, +880 1601-383683, +880 1643-480565
Main Branch: Opposite of MM College Post Office, VIP Road, Lamabazar, Sylhet
Shibganj Branch: Opposite of Pubali Bank, Shibganj, Sylhet
Tilagor Branch: West to the Tilagor Jame Moszid, Tamabil Road, Tilagor, Sylhet